Responsible Gaming
Entertainment, Not Income
At Cruise GC, we believe that gambling should be enjoyed as a form of entertainment only. Online slots and casino games are games of chance with unpredictable outcomes. They should never be viewed as a way to earn money, pay bills, or solve financial problems. Always gamble within your means and set aside money you can afford to lose.
Age Verification
In Malaysia, you must be at least 18 years of age or the legal gambling age in your jurisdiction to participate in online gaming. We are committed to preventing access by minors. If you are under 18, please do not register or attempt to play on our platform.
Parents and guardians: If you are concerned about a minor's online gambling activity, please contact us immediately or seek assistance from relevant authorities.
Warning Signs of Problem Gambling
Be aware of these warning signs that may indicate problematic gambling behavior:
- Spending more time and money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Feeling anxious or irritable when not gambling
- Hiding gambling activities from family, friends, or partners
- Borrowing money or using savings to fund gambling
- Neglecting work, school, family responsibilities, or hobbies
- Lying about the amount of money spent on gambling
- Experiencing financial difficulties due to gambling
- Gambling to escape problems, stress, or negative emotions
- Failed attempts to cut down or stop gambling
If you recognize any of these signs in yourself or someone else, please seek help immediately.
Self-Help Tools & Player Protection
Cruise GC offers several tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a gaming session
- Reality Checks: Receive periodic reminders about how long you have been playing and how much you have spent
- Self-Exclusion: Take a break from gambling by temporarily or permanently excluding yourself from your account
- Account Cooling-Off Period: Request a temporary suspension of your account to take time away from gambling
To access these tools, please visit your account settings or contact our customer support team. All requests are treated confidentially and with the utmost respect.
Support Organizations & Helplines
If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these organizations:
Malaysia
- NCPG Malaysia (National Council on Problem Gambling Malaysia) – For counseling and support services specific to Malaysia
- Contact local mental health services or your doctor for referrals to problem gambling support services
International Support
- GamCare (United Kingdom) – Free support and information
Website: www.gamcare.org.uk - GamStop (United Kingdom) – National self-exclusion scheme
Website: www.gamstop.co.uk - Gambling Help Online (Australia) – Counseling and support
Website: www.gamblinghelponline.org.au - Responsible Gambling Council (Canada) – Education and resources
Website: www.responsiblegambling.org - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org - Bundeszentrale für gesundheitliche Aufklärung (Germany) – Health education and support resources
Many of these organizations offer free, confidential support via phone, email, or online chat. Reach out whenever you need assistance.
If You Need Help
Please do not wait. Problem gambling is a serious issue, but recovery is possible with proper support and professional help. If you are experiencing difficulties related to gambling, we encourage you to:
- Contact one of the support organizations listed above
- Speak with a trusted family member or friend
- Consult with a mental health professional or counselor
- Use the self-help tools available on your account
- Call a helpline immediately if you are in crisis
Remember: Seeking help is a sign of strength, not weakness. Support is available, and recovery is achievable.
For more information about responsible gaming or to access our self-help tools, please contact Cruise GC customer support or visit our responsible gaming page regularly.